SUPPORT
CONTACT
Questions about your order, sizing, shipping, returns or tracking? Contact our support team and we will be happy to help.
For the fastest assistance, include your order number and the email address used at checkout. Our support team replies within 24 hours.
Support hours (EST)
- Monday to Friday
- 9:00 AM – 8:00 PM
- Saturday
- 10:00 AM – 6:00 PM
- Sunday
- 12:00 PM – 5:00 PM
Frequently asked
How long does shipping take?
Orders are generally processed within 3 business days. Free standard shipping takes 8–15 business days and express shipping takes 8–12 business days. Delivery times are estimates and may be affected by carriers, customs or other events outside our control.
Can I exchange or return my shirt?
Every order has a 30-day quality guarantee from the delivery date for manufacturing defects, damaged, incorrect or missing items, and customization errors on our side. It is not a general return period. Eligible unworn, unwashed items with original tags can be returned with prior approval from our team. Please review our Refund, Return & Exchange Policy or email support@arenaborn.com before sending any item back.
What if I picked the wrong size?
Contact us as soon as possible. Changes cannot be guaranteed once an order has entered processing, production or shipping. A return or exchange may not be available when the issue is only the size or option chosen by the customer, so please check the size guide before ordering. If the order has already shipped, our return policy applies.
Is my payment secure?
Payments are processed through Shopify and authorized payment providers using applicable security measures.
How can I contact Arena Born?
Email us at support@arenaborn.com. Our support team replies within 24 hours.
How do I track my order?
Use the tracking information sent after dispatch. If you need help, email support@arenaborn.com with your order number.