Shipping policy

𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗣𝗢𝗟𝗜𝗖𝗬

Last updated: October 24, 2026
Thank you for shopping with Arena Born.
This Shipping Policy explains our order processing, shipping, tracking, estimated delivery times, and other important information related to the delivery of your order.
Please review this policy carefully before completing your purchase.
By placing an order with Arena Born, you acknowledge that you have reviewed and accepted the processing and estimated delivery times described below.

𝟭. 𝗢𝗥𝗗𝗘𝗥 𝗣𝗥𝗢𝗖𝗘𝗦𝗦𝗜𝗡𝗚
After your payment has been successfully confirmed, your order will enter our preparation and processing stage.
𝗢𝗿𝗱𝗲𝗿 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗶𝗻𝗴 𝘁𝗶𝗺𝗲: 𝘂𝗽 𝘁𝗼 𝟯 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗱𝗮𝘆𝘀.

Processing may include order verification, product preparation, customization when applicable, quality control, packaging, and preparation for shipment.
Business days do not include weekends or public holidays.
Orders placed during weekends, holidays, promotional events, or periods of unusually high demand may begin processing on the next available business day.

𝟮. 𝗘𝗦𝗧𝗜𝗠𝗔𝗧𝗘𝗗 𝗗𝗘𝗟𝗜𝗩𝗘𝗥𝗬 𝗧𝗜𝗠𝗘
Once your order has been processed and dispatched, tracking information will be provided when available.

𝗘𝘀𝘁𝗶𝗺𝗮𝘁𝗲𝗱 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝘁𝗶𝗺𝗲 𝗮𝗳𝘁𝗲𝗿 𝘁𝗵𝗲 𝘁𝗿𝗮𝗰𝗸𝗶𝗻𝗴 𝗻𝘂𝗺𝗯𝗲𝗿 𝗶𝘀 𝗶𝘀𝘀𝘂𝗲𝗱:

• Standard Shipping (free): 8–15 business days;
• Express Shipping (price shown at checkout): 8–12 business days.
You choose your shipping method at checkout. The estimated delivery times are listed in this policy and in your order confirmation email.
This estimated delivery period is separate from the processing period of up to 3 business days.
For example, the processing period occurs first. Once the order has been dispatched and tracking information has been issued, the estimated delivery period for the shipping method selected at checkout begins.
Delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

𝟯. 𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦 𝗗𝗔𝗬𝗦
Business days generally refer to Monday through Friday and exclude weekends and applicable public holidays.
Processing and delivery estimates are calculated using business days.
Public holidays, carrier schedules, customs operations, and local delivery calendars may affect the calculation of delivery times.

𝟰. 𝗢𝗥𝗗𝗘𝗥 𝗧𝗥𝗔𝗖𝗞𝗜𝗡𝗚
Once your order has been dispatched, you will receive tracking information when available.
Tracking information may be sent to the email address or other contact information provided during checkout.
Please allow some time for tracking information to become active after it is issued. In some cases, the shipping carrier may require additional time to scan the package and update its tracking system.
Tracking updates are provided by the applicable shipping carrier and may not always appear immediately or update in real time.
Customers are responsible for monitoring their tracking information after shipment.

𝟱. 𝗠𝗨𝗟𝗧𝗜𝗣𝗟𝗘 𝗣𝗔𝗖𝗞𝗔𝗚𝗘𝗦
Depending on product availability, fulfillment location, or logistical requirements, an order containing multiple products may be shipped in more than one package.
As a result, products from the same order may arrive on different dates and may have separate tracking numbers.
Receiving one package does not necessarily mean that all items in the order have been delivered.
If your order has been divided into multiple shipments, please review all available tracking information before reporting an item as missing.

𝟲. 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗗𝗘𝗟𝗔𝗬𝗦
Although we work to have orders delivered within the estimated timeframe, shipping delays may occasionally occur due to circumstances outside Arena Born's reasonable control.
These circumstances may include:
• Carrier delays;
• Customs procedures or inspections;
• Severe weather conditions;
• Natural disasters;
• Local transportation disruptions;
• High-volume shopping periods;
• Public holidays;
• International shipping disruptions;
• Incorrect routing by the carrier;
• Delays within local postal or delivery networks;
• Other logistical circumstances beyond our reasonable control.
A delay does not automatically mean that an order has been lost or that it is immediately eligible for a refund.
If a shipment is delayed, we recommend continuing to monitor the tracking information.
Where necessary, Arena Born may assist in reviewing the available shipping information or determining the appropriate next step.

𝟳. 𝗖𝗨𝗦𝗧𝗢𝗠𝗦 𝗔𝗡𝗗 𝗜𝗡𝗧𝗘𝗥𝗡𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚
Some orders may be shipped internationally or pass through international shipping networks.
International shipments may be subject to customs inspections, processing procedures, local regulations, or other requirements imposed by the destination country.
𝗜𝗺𝗽𝗼𝗿𝘁 𝗱𝘂𝘁𝗶𝗲𝘀 𝗮𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝘀 𝗳𝗲𝗲𝘀 𝗮𝗿𝗲 𝗰𝗼𝘃𝗲𝗿𝗲𝗱 𝗯𝘆 𝗔𝗿𝗲𝗻𝗮 𝗕𝗼𝗿𝗻.
You will not be asked to pay import duties or customs fees to receive your order. These costs are already included in the price you pay at checkout.
If a carrier or customs authority ever requests payment of import duties or customs fees for an Arena Born order, please contact us at support@arenaborn.com with your order number and a photo of the notice or payment receipt. We will arrange the payment or reimburse the amount charged.
Arena Born does not control customs processing times, which may occasionally extend the estimated delivery timeframe.

𝟴. 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗔𝗗𝗗𝗥𝗘𝗦𝗦
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Before completing your purchase, please verify:
• Recipient's full name;
• Street address and building or house number;
• Apartment, suite, or unit number, when applicable;
• City;
• State or province;
• ZIP or postal code;
• Country;
• Phone number;
• Any other information required for successful delivery.
Please carefully review your shipping information before completing your purchase.
Arena Born is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

𝟵. 𝗔𝗗𝗗𝗥𝗘𝗦𝗦 𝗖𝗛𝗔𝗡𝗚𝗘𝗦
If you notice an error in your shipping address after placing your order, please contact us as soon as possible at:
support@arenaborn.com
We will make reasonable efforts to update the address if the order has not yet entered a stage where changes are no longer possible.
However, 𝗮𝗱𝗱𝗿𝗲𝘀𝘀 𝗰𝗵𝗮𝗻𝗴𝗲𝘀 𝗰𝗮𝗻𝗻𝗼𝘁 𝗯𝗲 𝗴𝘂𝗮𝗿𝗮𝗻𝘁𝗲𝗲𝗱 𝗼𝗻𝗰𝗲 𝗮𝗻 𝗼𝗿𝗱𝗲𝗿 𝗵𝗮𝘀 𝗲𝗻𝘁𝗲𝗿𝗲𝗱 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗶𝗻𝗴, 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻, 𝗼𝗿 𝘀𝗵𝗶𝗽𝗽𝗶𝗻𝗴.
Once an order has been transferred to a shipping carrier, we may be unable to modify its destination.

𝟭𝟬. 𝗜𝗡𝗖𝗢𝗥𝗥𝗘𝗖𝗧 𝗢𝗥 𝗜𝗡𝗖𝗢𝗠𝗣𝗟𝗘𝗧𝗘 𝗔𝗗𝗗𝗥𝗘𝗦𝗦𝗘𝗦
Arena Born cannot guarantee successful delivery when the shipping information provided by the customer is incorrect or incomplete.
This may include:
• Incorrect street addresses;
• Incorrect house or building numbers;
• Missing apartment, suite, or unit numbers;
• Incorrect ZIP or postal codes;
• Incorrect cities, states, provinces, or countries;
• Incorrect recipient names;
• Incorrect or incomplete contact information.
If a package cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping costs may apply if the order needs to be reshipped.

𝟭𝟭. 𝗙𝗔𝗜𝗟𝗘𝗗 𝗗𝗘𝗟𝗜𝗩𝗘𝗥𝗬 𝗔𝗧𝗧𝗘𝗠𝗣𝗧𝗦
Shipping carriers may make one or more delivery attempts depending on their policies and the destination.
Customers are responsible for monitoring tracking information and, where necessary, arranging receipt, collection, or redelivery of their package.
Arena Born cannot guarantee reimbursement for packages that are returned, abandoned, or otherwise affected because the recipient:
• Failed to receive the package;
• Failed to collect the package;
• Refused delivery;
• Did not respond to carrier notifications;
• Provided incorrect or incomplete delivery information.
Any applicable resolution will be determined according to the circumstances, our Refund, Return & Exchange Policy, and applicable law.

𝟭𝟮. 𝗣𝗔𝗖𝗞𝗔𝗚𝗘𝗦 𝗥𝗘𝗧𝗨𝗥𝗘𝗗 𝗧𝗢 𝗦𝗘𝗡𝗗𝗘𝗥
A package may be returned to the sender for reasons including:
• Incorrect or incomplete address;
• Failed delivery attempts;
• Failure to collect the package;
• Refusal of delivery;
• Carrier restrictions;
• Other delivery-related circumstances.
If an order is returned due to circumstances attributable to the customer, additional shipping charges may be required before the order can be shipped again.
Please contact our support team if your tracking information indicates that your package is being returned.

𝟭𝟯. 𝗢𝗥𝗗𝗘𝗥𝗦 𝗠𝗔𝗥𝗞𝗘𝗗 𝗔𝗦 𝗗𝗘𝗟𝗜𝗩𝗘𝗥𝗘𝗗
When the shipping carrier confirms through tracking information that an order has been delivered to the address provided during checkout, the order will generally be considered delivered unless reliable evidence indicates otherwise.
If your tracking information shows "Delivered" but you cannot locate the package, please check:
• Your mailbox or parcel locker;
• Front porch or entrance;
• Garage or other secure areas around the property;
• Building reception or front desk;
• Designated package areas;
• Household members;
• Neighbors;
• Building or condominium staff.
We also recommend contacting the shipping carrier responsible for final delivery.
Sometimes carriers mark packages as delivered shortly before the physical delivery is completed. Depending on the circumstances, allowing a reasonable amount of time for the carrier's tracking information to update may resolve the issue.
If you still cannot locate the package, contact us at support@arenaborn.com with your order number and relevant tracking information so the case can be reviewed.

𝟭𝟰. 𝗟𝗢𝗦𝗧 𝗢𝗥 𝗠𝗜𝗦𝗦𝗜𝗡𝗚 𝗣𝗔𝗖𝗞𝗔𝗚𝗘𝗦
If tracking information stops updating for an extended period or there is reasonable evidence that a package may have been lost during transit, please contact us.
We may review the tracking history and, when appropriate, work with the applicable fulfillment or shipping provider to investigate the shipment.
Depending on the outcome of the investigation and the circumstances of the order, an appropriate solution may include reshipment, replacement, store credit, refund, or another resolution consistent with our policies and applicable law.
Please note that carrier investigations may require additional processing time.

𝟭𝟱. 𝗗𝗔𝗠𝗔𝗚𝗘𝗗 𝗢𝗥 𝗜𝗡𝗖𝗢𝗥𝗥𝗘𝗖𝗧 𝗢𝗥𝗗𝗘𝗥𝗦
If your package arrives damaged, contains an incorrect product, is missing an item, or has another fulfillment issue, please contact:
support@arenaborn.com
Please include:
• Your order number;
• A description of the issue;
• Clear photographs or videos;
• Photographs of the product;
• Photographs of the shipping package and label when applicable.
Do not discard, alter, wash, wear, or return the affected product before receiving instructions from our support team.
These situations will be handled in accordance with our Refund, Return & Exchange Policy.

𝟭𝟲. 𝗢𝗥𝗗𝗘𝗥 𝗖𝗔𝗡𝗖𝗘𝗟𝗟𝗔𝗧𝗜𝗢𝗡𝗦
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before processing or production begins.
However, cancellations cannot be guaranteed after an order has entered processing, production, customization, or shipping.
Customized or personalized products may also be subject to additional cancellation restrictions described in our Refund, Return & Exchange Policy.

𝟭𝟳. 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗬
Customers are responsible for:
• Providing accurate shipping information;
• Reviewing order details before completing the purchase;
• Providing a valid email address and contact information;
• Monitoring tracking updates;
• Responding to carrier delivery notifications when necessary;
• Collecting packages when required;
• Contacting us within a reasonable period if a shipping issue occurs.
Providing accurate information helps prevent delays, failed deliveries, and returned packages.

𝟭𝟴. 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗧𝗜𝗠𝗘𝗦 𝗔𝗥𝗘 𝗘𝗦𝗧𝗜𝗠𝗔𝗧𝗘𝗦
The delivery times displayed by Arena Born are estimates based on normal processing and shipping conditions.
Unless a guaranteed delivery service is expressly offered and identified as such, estimated delivery dates should not be interpreted as guaranteed arrival dates.
Nothing in this Shipping Policy limits any mandatory consumer rights that may apply under applicable law.

𝟭𝟵. 𝗖𝗛𝗔𝗡𝗚𝗘𝗦 𝗧𝗢 𝗧𝗛𝗜𝗦 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗣𝗢𝗟𝗜𝗖𝗬
Arena Born may update this Shipping Policy from time to time to reflect changes to our shipping methods, fulfillment operations, carriers, Services, or applicable requirements.
The latest version will be made available through our website.

𝟮𝟬. 𝗖𝗢𝗡𝗧𝗔𝗖𝗧 𝗨𝗦
If you have questions regarding shipping, tracking, delivery, or your order, please contact us:

Arena Born
Email: support@arenaborn.com

Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

When contacting us about an existing order, please include your order number so our team can assist you more efficiently.