Refund policy

𝗥𝗘𝗙𝗨𝗡𝗗, 𝗥𝗘𝗧𝗨𝗥𝗡 & 𝗘𝗫𝗖𝗛𝗔𝗡𝗚𝗘 𝗣𝗢𝗟𝗜𝗖𝗬

Last updated: October 24, 2026
At Arena Born, we want every customer to have a secure, transparent, and satisfactory shopping experience.
Before placing your order, please carefully review the product information, size chart, model, version, customization options, and shipping address.
By completing your purchase, you confirm that you have reviewed and accepted the selected product details, estimated processing and delivery times, and the terms of this Refund, Return & Exchange Policy.

𝟭. 𝟯𝟬-𝗗𝗔𝗬 𝗚𝗨𝗔𝗥𝗔𝗡𝗧𝗘𝗘

All Arena Born orders are covered by a 30-day guarantee from the date the order is confirmed as delivered, subject to the conditions of this policy and any rights provided by applicable law.
Our guarantee primarily covers situations where the product:
• Has a manufacturing defect;
• Arrives damaged;
• Is different from the product confirmed in your order;
• Contains a customization error made by Arena Born or one of our fulfillment partners;
• Is missing from your order.
The guarantee does not cover damage resulting from improper use, incorrect washing or care, normal wear and tear, modifications made by the customer or third parties, or damage occurring after delivery that is unrelated to manufacturing or order fulfillment.

𝟮. 𝗗𝗔𝗠𝗔𝗚𝗘𝗗, 𝗗𝗘𝗙𝗘𝗖𝗧𝗜𝗩𝗘, 𝗜𝗡𝗖𝗢𝗥𝗥𝗘𝗖𝗧, 𝗢𝗥 𝗠𝗜𝗦𝗦𝗜𝗡𝗚 𝗜𝗧𝗘𝗠𝗦

If your order arrives damaged, defective, incorrect, or with an item missing, please contact us at support@arenaborn.com as soon as you identify the issue and within the applicable guarantee period.
To help us review your request quickly, please provide:
• Your order number;
• A clear description of the issue;
• Clear photos or videos of the product;
• Photos of the product and size labels;
• Photos of the customization, when applicable;
• Photos of the packaging and shipping label, when necessary.
Please do not wear, wash, alter, discard, or return the product before receiving instructions from our support team.
After reviewing the case, Arena Born may provide an appropriate solution, which may include a replacement, reshipment, store credit, partial refund, or refund for the affected item, depending on the circumstances.
If only one item in a multi-item order is affected, the resolution will generally apply to the affected item rather than automatically to the entire order.

𝟯. 𝗥𝗘𝗧𝗨𝗥𝗡𝗦 𝗢𝗙 𝗡𝗢𝗡-𝗗𝗘𝗙𝗘𝗖𝗧𝗜𝗩𝗘 𝗜𝗧𝗘𝗠𝗦

Return requests for eligible, non-defective products must be submitted within the applicable return period following delivery.
To be eligible for a return, the product must be:
• Unworn and unused;
• Unwashed;
• Free from signs of wear;
• In its original condition;
• Returned with its original tags and accessories;
• Free from stains, odors, pet hair, perfume, or other signs of use.
All returns must receive prior authorization from Arena Born.
Please do not send any product to an address without first receiving return instructions from our support team. Products sent without authorization or to an unauthorized address may not be properly processed.
Nothing in this policy limits any mandatory return or cancellation rights provided to consumers under applicable law.

𝟰. 𝗜𝗡𝗖𝗢𝗥𝗥𝗘𝗖𝗧 𝗦𝗜𝗭𝗘, 𝗠𝗢𝗗𝗘𝗟, 𝗢𝗥 𝗩𝗔𝗥𝗜𝗔𝗧𝗜𝗢𝗡 𝗦𝗘𝗟𝗘𝗖𝗧𝗘𝗗 𝗕𝗬 𝗧𝗛𝗘 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥

Customers are responsible for reviewing the size chart and complete product information before placing an order.
Jersey sizing may differ from regular clothing sizes or from sizing used by other brands.
Different jersey versions may also have different fits. For example, Player Version jerseys generally have a slimmer, more athletic fit than Fan/Replica versions.
If the product received correctly matches the size, model, and variation selected and confirmed by the customer during checkout, choosing the wrong size does not, by itself, constitute an order fulfillment error by Arena Born.
Unless otherwise required by applicable law, returns, exchanges, replacements, or refunds may not be available when the issue results solely from the customer's incorrect selection of:
• Size;
• Team;
• Player;
• Model;
• Version;
• Color;
• Season;
• Customization;
• Any other available product variation.
We strongly recommend reviewing all product details and selections carefully before completing your purchase.

𝟱. 𝗖𝗨𝗦𝗧𝗢𝗠𝗜𝗭𝗘𝗗 𝗔𝗡𝗗 𝗣𝗘𝗥𝗦𝗢𝗡𝗔𝗟𝗜𝗭𝗘𝗗 𝗣𝗥𝗢𝗗𝗨𝗖𝗧𝗦

Customized products are produced specifically according to the selections made by the customer.
This includes, but is not limited to:
• Custom names;
• Custom numbers;
• Player names and numbers;
• Patches;
• Badges;
• Special printing;
• Other personalized details selected during the purchase.
Once production has started, customized products may not be canceled, modified, returned, or exchanged, except in cases of manufacturing defects, fulfillment errors, or where otherwise required by applicable law.
If the customization you receive is materially different from the customization confirmed in your order due to an error by Arena Born or one of our fulfillment partners, please contact us so we can review the issue.
Errors made by the customer when entering or selecting a name, number, player, patch, badge, or other customization option are not considered production or fulfillment errors.

𝟲. 𝗣𝗥𝗢𝗠𝗢𝗧𝗜𝗢𝗡𝗔𝗟 𝗔𝗡𝗗 𝗙𝗥𝗘𝗘 𝗜𝗧𝗘𝗠𝗦

Products received free of charge as part of a promotion do not have a separate refundable cash value.
This may include promotions such as:
• Buy 2, Get 1 Free;
• Buy 3, Get 2 Free;
• Free gifts;
• Other complimentary promotional products.
If a return causes an order to no longer meet the original promotional requirements, the refund amount may be recalculated based on the products retained by the customer, where permitted by applicable law.
If a free promotional item becomes unavailable, Arena Born may provide another eligible promotional item, store credit, or another appropriate solution depending on the circumstances.

𝟳. 𝗥𝗘𝗧𝗨𝗥𝗡 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗖𝗢𝗦𝗧𝗦

For approved voluntary returns of eligible, non-defective products, return shipping costs may be the responsibility of the customer, unless otherwise required by applicable law.
If a product is confirmed to be defective, damaged, or incorrectly fulfilled due to an error by Arena Born or one of our fulfillment partners, our team will provide the appropriate instructions and resolution.
Customers should use a trackable shipping service for authorized returns and retain proof of shipment and delivery until the return has been completed.
Do not return any product without prior authorization and instructions from our support team.

𝟴. 𝗣𝗥𝗢𝗖𝗘𝗦𝗦𝗜𝗡𝗚 𝗔𝗡𝗗 𝗗𝗘𝗟𝗜𝗩𝗘𝗥𝗬 𝗧𝗜𝗠𝗘𝗦

Once payment has been successfully confirmed, your order will enter our preparation and processing stage.
𝗢𝗿𝗱𝗲𝗿 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗶𝗻𝗴 𝘁𝗶𝗺𝗲: 𝘂𝗽 𝘁𝗼 𝟯 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗱𝗮𝘆𝘀.
Once processing is complete and the order has been dispatched, the customer will receive a tracking number to monitor the shipment.
𝗘𝘀𝘁𝗶𝗺𝗮𝘁𝗲𝗱 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝘁𝗶𝗺𝗲 𝗮𝗳𝘁𝗲𝗿 𝘁𝗵𝗲 𝘁𝗿𝗮𝗰𝗸𝗶𝗻𝗴 𝗻𝘂𝗺𝗯𝗲𝗿 𝗶𝘀 𝗶𝘀𝘀𝘂𝗲𝗱:
• Standard Shipping (free): 8–15 business days;
• Express Shipping (price shown at checkout): 8–12 business days.
Business days do not include weekends or public holidays.
𝗜𝗺𝗽𝗼𝗿𝘁 𝗱𝘂𝘁𝗶𝗲𝘀 𝗮𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝘀 𝗳𝗲𝗲𝘀 𝗮𝗿𝗲 𝗰𝗼𝘃𝗲𝗿𝗲𝗱 𝗯𝘆 𝗔𝗿𝗲𝗻𝗮 𝗕𝗼𝗿𝗻. You will not be asked to pay them to receive your order.
Delivery times are estimates and may occasionally be affected by circumstances outside Arena Born's reasonable control, including customs procedures, inspections, carrier delays, weather conditions, peak shopping periods, local delivery disruptions, or other logistical events.
A delay does not automatically mean that an order is lost or immediately eligible for a refund. Delayed shipments will be reviewed individually based on the available tracking information and circumstances.

𝟵. 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗔𝗗𝗗𝗥𝗘𝗦𝗦

Customers are responsible for providing a complete and accurate shipping address when placing an order.
Before completing your purchase, please carefully verify:
• Recipient's full name;
• Street address and house/building number;
• Apartment, unit, or suite number, when applicable;
• City;
• State or province;
• ZIP/postal code;
• Country;
• Phone number and other relevant contact information.
Address changes cannot be guaranteed once order processing has started.
Arena Born cannot be held responsible for delivery problems resulting from incorrect or incomplete information provided by the customer, refused packages, unclaimed shipments, or unsuccessful delivery attempts, except where otherwise required by applicable law.
If an order is returned to the sender due to incorrect information or circumstances attributable to the customer, additional shipping costs may apply before the order can be reshipped.

𝟭𝟬. 𝗢𝗥𝗗𝗘𝗥𝗦 𝗠𝗔𝗥𝗞𝗘𝗗 𝗔𝗦 𝗗𝗘𝗟𝗜𝗩𝗘𝗥𝗘𝗗

When carrier tracking information confirms that an order has been delivered to the shipping address provided during checkout, the order will generally be considered delivered unless reliable evidence indicates otherwise.
If you cannot locate a package marked as delivered, please check:
• Your mailbox or parcel locker;
• Building reception or front desk;
• Designated package delivery areas;
• Entrances, porches, garages, or other secure areas around the property;
• Household members;
• Neighbors;
• Building or condominium staff.
We also recommend contacting the carrier responsible for the final delivery when necessary.
Cases involving possible loss, misdelivery, or tracking discrepancies will be reviewed individually based on the tracking information and any other available evidence.

𝟭𝟭. 𝗔𝗣𝗣𝗥𝗢𝗩𝗘𝗗 𝗥𝗘𝗙𝗨𝗡𝗗𝗦

Approved refunds will be issued, whenever possible, to the original payment method used for the purchase.
Orders paid entirely with store credit may be refunded in the form of store credit.
If multiple payment methods were used for the same order, the refund may be divided between the original payment methods.
Once Arena Born has processed a refund, the time required for the funds to appear in the customer's account will depend on the bank, card issuer, or payment provider.

𝟭𝟮. 𝗢𝗥𝗗𝗘𝗥 𝗖𝗔𝗡𝗖𝗘𝗟𝗟𝗔𝗧𝗜𝗢𝗡𝗦 𝗔𝗡𝗗 𝗖𝗛𝗔𝗡𝗚𝗘𝗦

If you need to cancel or modify an order, please contact us as soon as possible at support@arenaborn.com.
We will make reasonable efforts to accommodate your request before production or processing begins.
However, we cannot guarantee cancellations or modifications once an order has entered processing, production, customization, or shipping.
Customized products are also subject to the conditions described in the Customized and Personalized Products section of this policy.

𝟭𝟯. 𝗔𝗣𝗣𝗟𝗜𝗖𝗔𝗕𝗟𝗘 𝗖𝗢𝗡𝗦𝗨𝗠𝗘𝗥 𝗥𝗜𝗚𝗛𝗧𝗦

This policy is intended to establish clear and transparent procedures for purchases made through Arena Born.
Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights provided by applicable law.
If any provision of this policy conflicts with a mandatory consumer protection right applicable to a particular purchase, the applicable legal requirement will prevail.

𝟭𝟰. 𝗖𝗢𝗡𝗧𝗔𝗖𝗧 𝗨𝗦

For assistance with refunds, returns, exchanges, damaged products, incorrect orders, missing items, or other order-related concerns, please contact us at:

𝗘𝗺𝗮𝗶𝗹: support@arenaborn.com

To help us process your request efficiently, please include your order number and, when applicable, clear photos or videos showing the issue.